Returns & Refunds Information

Returns & refunds

For any return, refund, damaged item, incorrect order or delivery concern, please contact support@cavero-co.com with your order number and a description of the issue. For damaged or incorrect items, please include photographs where possible.

How to request a return

Please contact our support team before sending any item back. We will review your request and provide the applicable return instructions and return address. Return destinations may differ between Europe and the United States. Do not send returns to our supplier or to an address found online without receiving instructions from us.

Your consumer rights

Nothing on this page limits any mandatory consumer rights, including applicable statutory withdrawal rights, rights relating to faulty or non-conforming goods, or remedies required by law. For eligible EU distance purchases, consumers generally have a 14-day right of withdrawal after receiving goods, subject to applicable legal exceptions. Sealed goods that are not suitable for return for health protection or hygiene reasons may qualify for an exception if unsealed after delivery, where the law permits.

Where a withdrawal right applies, contact us within the applicable period. We will explain the return procedure and any legally permitted return shipping costs before you send the goods. Statutory refunds will be processed in accordance with applicable law.

Contact

Email: support@cavero-co.com. A customer service WhatsApp channel may be added later; until it is officially published, please use email.